Before contacting us, please follow our troubleshooting guide – we want you up and running as fast as possible

1.Initial Checks 

1.1 Verify Basic Equipment Setup

  • Ensure the ultrasound system is powered on and fully booted.
  • Check that the correct transducer is connected and securely attached.
  • Confirm the system is set to the appropriate preset for the exam type (e.g., abdominal, vascular, MSK).

1.2 Inspect the Transducer

  • Examine the transducer for visible damage (e.g., cracks, cable fraying).
  • Ensure the transducer lens is clean and free of gel residue.
  • Try a different transducer to determine if the issue is transducer specific.

2. Image Quality Issues & Solutions 

2.1 Low Contrast or Poor Penetration

Possible Causes:

  • Incorrect frequency settings
  • Tissue attenuation
  • Poor contact between the transducer and skin

Solutions:

  • Use a lower frequency transducer for better penetration (e.g., 3–5 MHz for deeper structures).
  • Increase gain settings to enhance brightness.
  • Adjust Time Gain Compensation (TGC) for uniform image brightness.
  • Ensure adequate gel application and proper probe pressure.

2.2 Grainy or Noisy Image (High Speckle)

Possible Causes:

  • Incorrect gain settings
  • Poor focus placement
  • Low-quality transducer or system artifacts

Solutions:

  • Reduce overall gain if the image appears overly bright and grainy.
  • Optimize depth and focus zone settings to centre on the region of interest.
  • Enable speckle reduction imaging (if available).
  • Use harmonics imaging to improve contrast resolution.

2.3 Shadowing or Dropout in Image

Possible Causes:

  • Air pockets or poor gel application
  • Calcifications or bone interference
  • Transducer element failure

Solutions:

  • Reapply gel and ensure no air pockets between the transducer and the skin.
  • Change the transducer angle to avoid bone or calcification interference.
  • If a dropout persists in all scans, inspect the transducer for damage and consider replacing it.

2.4 Edge Blurring or Poor Lateral Resolution

Possible Causes:

  • Incorrect focus settings
  • High probe frequency with poor penetration
  • Motion artifacts

Solutions:

  • Adjust the focus zone to the region of interest.
  • Reduce the probe frequency for deeper structures.
  • Ensure the patient and probe remain still during scanning.

2.5 Frame Lag or Slow Image Refresh Rate

Possible Causes:

  • Low frame rate settings
  • Large field of view (FOV)
  • Outdated or slow system processing

Solutions:

  • Increase the frame rate by reducing the depth or narrowing the imaging sector width.
  • Optimize system settings for real-time imaging.
  • Check for software updates or contact technical support if persistent.

3. System and Environmental Factors

3.1 Electrical Interference

  • Ensure the ultrasound system is plugged into a dedicated power outlet.
  • Keep cables properly arranged and avoid running them near high-power electrical devices.

3.2 Room Conditions

  • Maintain a stable room temperature to prevent system overheating.
  • Minimize ambient lighting and glare on the monitor.

3.3 Software & System Maintenance

  • Restart the system if performance issues persist.
  • Run system diagnostics if available.
  • Ensure software and firmware are up to date.

Seek OUR Technical Support When

  • The transducer shows persistent dropout or artifacts.
  • The system crashes or fails to boot properly.
  • Software settings cannot be adjusted, or the system does not respond.
  • There are persistent electrical or hardware failures.