Before contacting us, please follow our troubleshooting guide – we want you up and running as fast as possible
1.Initial Checks
1.1 Verify Basic Equipment Setup
- Ensure the ultrasound system is powered on and fully booted.
- Check that the correct transducer is connected and securely attached.
- Confirm the system is set to the appropriate preset for the exam type (e.g., abdominal, vascular, MSK).
1.2 Inspect the Transducer
- Examine the transducer for visible damage (e.g., cracks, cable fraying).
- Ensure the transducer lens is clean and free of gel residue.
- Try a different transducer to determine if the issue is transducer specific.
2. Image Quality Issues & Solutions
2.1 Low Contrast or Poor Penetration
Possible Causes:
- Incorrect frequency settings
- Tissue attenuation
- Poor contact between the transducer and skin
Solutions:
- Use a lower frequency transducer for better penetration (e.g., 3–5 MHz for deeper structures).
- Increase gain settings to enhance brightness.
- Adjust Time Gain Compensation (TGC) for uniform image brightness.
- Ensure adequate gel application and proper probe pressure.
2.2 Grainy or Noisy Image (High Speckle)
Possible Causes:
- Incorrect gain settings
- Poor focus placement
- Low-quality transducer or system artifacts
Solutions:
- Reduce overall gain if the image appears overly bright and grainy.
- Optimize depth and focus zone settings to centre on the region of interest.
- Enable speckle reduction imaging (if available).
- Use harmonics imaging to improve contrast resolution.
2.3 Shadowing or Dropout in Image
Possible Causes:
- Air pockets or poor gel application
- Calcifications or bone interference
- Transducer element failure
Solutions:
- Reapply gel and ensure no air pockets between the transducer and the skin.
- Change the transducer angle to avoid bone or calcification interference.
- If a dropout persists in all scans, inspect the transducer for damage and consider replacing it.
2.4 Edge Blurring or Poor Lateral Resolution
Possible Causes:
- Incorrect focus settings
- High probe frequency with poor penetration
- Motion artifacts
Solutions:
- Adjust the focus zone to the region of interest.
- Reduce the probe frequency for deeper structures.
- Ensure the patient and probe remain still during scanning.
2.5 Frame Lag or Slow Image Refresh Rate
Possible Causes:
- Low frame rate settings
- Large field of view (FOV)
- Outdated or slow system processing
Solutions:
- Increase the frame rate by reducing the depth or narrowing the imaging sector width.
- Optimize system settings for real-time imaging.
- Check for software updates or contact technical support if persistent.
3. System and Environmental Factors
3.1 Electrical Interference
- Ensure the ultrasound system is plugged into a dedicated power outlet.
- Keep cables properly arranged and avoid running them near high-power electrical devices.
3.2 Room Conditions
- Maintain a stable room temperature to prevent system overheating.
- Minimize ambient lighting and glare on the monitor.
3.3 Software & System Maintenance
- Restart the system if performance issues persist.
- Run system diagnostics if available.
- Ensure software and firmware are up to date.
Seek OUR Technical Support When
- The transducer shows persistent dropout or artifacts.
- The system crashes or fails to boot properly.
- Software settings cannot be adjusted, or the system does not respond.
- There are persistent electrical or hardware failures.